About My Orders
What is “About Your Orders”?
The 'Your Orders' section cover topics relating to the order you have placed on Semender Leather. In the articles within this section, you will be able to find an answer to your questions.
Go to our helpful FAQ page which can help you navigate through the www.semenderleathergoods.com website to your account, to view your orders and even to update your account details; such as your password and so on. We're sure that you'll be able to find the answer you're looking for.
If you have already searched the FAQ section and haven't found the answer you're looking for, you are welcome to contact our dedicated Customer Support Team. You can Contact Us or send an email to us (email response time may take up to 3 business days), and one of our team members will be there at your service to assist you.
Did I make an order successfully?
Once the payment completed, you will receive an order confirmation email, if not, please re-check-in your “spam folder” or contact us.
Note: If you receive an email with your payment confirmation, do not panic. As your order is marked high risk due to a potentially unauthorized payment, all we need is a confirmation email regarding your payment.
How to check my orders information?
Please kindly log in to your account, and you'll see your "order history".
In 'order history', you can check your orders (order number, total amount, date), and order's statuses (payment status, fulfillment status). If you click order number that you want to see, you'll see order details (shipping address, billing address, size, color, quantity etc.)
What do your order's statuses mean?
Payment Status: The status of “paid” means you have successfully completed the payment, and your order is confirmed by Semender Leather. Only under this circumstance, you are able to change your order details or cancel your order.
Fulfillment Status: The status of “unfulfilled” means your order is in processing. At this stage, you can request to cancel or change your order until status appears "fulfilled".
The status of “fulfilled” means your order is dispatched from our warehouse to the shipping address provided by you. Your order is on the way! Since that moment any request to cancel or change your order is invalid until your order is delivered to your address. If you want to cancel or change your order, please contact us or send an e-mail to us. Our dedicated Customer Support Team will assist you with the status of your order as soon as possible.
How to change or cancel my orders?
If you want to change or cancel your order, please contact us via e-mail within 12 hours after receiving your order confirmation. If your fulfillment status is "fulfilled", we cannot change or cancel. If you want to cancel or change your order, please contact us or send an e-mail to us. Our dedicated Customer Support Team will assist you with the status of your order as soon as possible.
How long it takes for my orders to be dispatched?
The processing (or handling) time is the number of business days taken by Semender Leather to fulfill the order after receipt of your cleared payment. Semender Leather estimated processing time is 3-5 business days. Once the goods are shipped, you will receive an email including details regarding shipping confirmation, tracking number(s). You can also check the status in 'Order History'.