Hopebag

When your order ships, we email you a shipping confirmation with your tracking number and a tracking link. You also get an email at every stage until it reaches you. You can check the status any time on our Track My Order page, or under your account if you signed in when you ordered.

These emails go automatically to the email address entered with the order, and we can't stop them for a single order. If you are sending a gift and want to keep the surprise, enter your own email address and phone number at checkout.

Each piece is prepared after you order: your order is prepared and shipped within 6 business days, then it is usually delivered within 3-5 business days. The dates for your order are shown on the product page before you buy. Weekends and public holidays are not counted.

Orders ship with UPS, FedEx or DHL. We email your tracking number on the day your order ships. A parcel doesn't always leave the carrier's facility right away, so the tracking may take a little while to show movement; please check again later.

The shipping cost for your order is shown at checkout before you pay, and most orders ship free. There are no extra shipping charges after you pay.

Yes. You have 14 days from delivery to request a return of a piece without personalization; it must come back unused, in its original condition and packaging. Pieces stamped with a name are made for one person, so as stated in our Refund Policy they can't be canceled, returned or exchanged. To start a return or a cancellation, write to us at contact@semender.info or through our contact page.

On the product page, type the name you want in the "Add the name you want stamped (optional)" box below the color options. Name stamping is free. The limit is 5 to 18 characters depending on the piece, spaces included, and the counter in the box shows each piece's limit.

All letters A to Z, the numbers 0-9, ❤ and the marks ( ) . - & @ / can be stamped; other marks and emoji can't. Logos are stamped only on corporate bulk orders. Names are stamped in capital letters, 6 mm (about 1/4 in) tall. Personalized pieces can't be canceled, returned or exchanged.

For the full details, see our Personalization Guide.

Yes. Our leather pieces are made from full-grain calfskin, semi-vegetable tanned. On our waxed canvas models, leather is used together with waxed canvas. The leather darkens and gains character as you use it.

What the labels on leather actually mean is explained in Full-Grain, Top-Grain and Genuine Leather.

Write your message in the order note on the cart page and we add it to your order. To make the gift extra special, add a wooden gift box from the product page, choose one of our ready-made gift sets, or put several pieces together on Build Your Own Gift Set.

Leather is a natural material: every piece can carry different tones and marks, it darkens as you use it, and it can scratch in everyday use. These scratches, and marks left by water, can be treated with our Leather Balm.

To use the balm, first wipe the piece with a damp cloth and let it dry completely. Take a small amount on your finger or a soft cloth, work it into the leather in small circles, and wipe off the excess. If it's your first time, try it on a small hidden area; the balm can darken the leather slightly at first, which is normal.

Once a month is enough for a piece you carry every day, and every two to three months for pieces you use less. For stains, see What to Try on a Leather Stain.

Email us at contact@semender.info or use the form on our contact page. We reply within 3 business days, usually sooner. If it's about an order, adding your order number helps us answer faster.