- When will my product arrive, and which shipping company do you use?
- Once you place your order, your product will be specially crafted for you and shipped within 5-7 business days. During this process, you will be informed at every stage via email. Click here for more detailed information.
- All orders are shipped via FedEx, UPS, DHL
- What type of leather do you use?
- All products are handmade from full-grain calfskin leather produced in 100% environmentally friendly and sustainable manner.
- My order will be a gift, what should I do?
- You can send us the note you wish to include with your order by entering it in the "Add order note" field on the cart page.
- To enhance the gift experience, you can order products from our "Extraordinary Gift Experience" collection, which comes with a 🎁 Special Note and Sealed Wooden Gift Box.
- Do you accept cancellations and returns?
- Of course! However, as stated in our Refund Policy, personalized products (e.g., those with name embossing) cannot be canceled or returned. If your product does not have any personalization, you can return it within the legal period of 14 days.
- To request a cancellation, exchange, or return of your order, you can contact us by clicking here.
- How can I personalize my order?
- On the product page, you can enter the letters (Max 18 characters) you wish to have debossed on your product in the designated field.
- Only 26 alphabet letters (A to Z) can be debossed.
- Where can I see the dimensions of the products?
- You can view the dimensions of the products by clicking the "Size Guide" button on the product page:
- Additionally, you can review all the features of the product in detail by clicking the "Description" button:
- We would like to place a bulk order for our company. What should we do?
- For products and benefits tailored to your corporate orders, please send an email to contact@semender.info
Click here to see FAQ Page
